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A Client's Testimony: Keeping the Passion Behind the Trident Shield Mission Alive

Lauren Perry

As Vice President of Operations, Lauren is responsible for Trident Shield’s curriculum development, professional services, and company management...

As Vice President of Operations, Lauren is responsible for Trident Shield’s curriculum development, professional services, and company management...

Mar 8 4 minutes read

As any entrepreneur can testify, owning and operating a company can bring some difficult days and it can be hard to avoid the question of "is this all worth it?"  And then you get an email like this one and all the passion and drive that grew the company from that kernel of a dream to where you are today comes rushing back and leaves no question in your mind that you are right where you need to be.  While our course is often purchased to satisfy an organization's Active Shooter training needs, it is the life-safety skills that were intentionally woven throughout our program that usually have the most positive impact on each employees' life on a daily basis.  To that end, please enjoy this wonderful testimony that was shared with us by Nathan, an HR Processes Manager, who received our online course through Crutchfield, a 600-person company that implemented our training in 2018.  

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March 8, 2019

Hi, Lauren and Jason,

I wanted to say thank you for the active assailant readiness training you’ve provided me, and my coworkers. Recently, I had the misfortune to be visiting my neighborhood Walgreen’s when its pharmacy was robbed at gunpoint.

My wife and I had walked to the store from our home. It was around 10 AM on a Saturday morning. We were near the middle of the store when a man walked up to us and told us that the pharmacy was being robbed and that we needed to get out – and so the three of us started quickly and quietly making our way to the front of the store – away from the pharmacy. The only other person we encountered on our way out was the cashier at the front. We told her what was happening and she left with us.

Once we were outside, the cashier and several customers who had left the store ahead of us were standing in the parking lot near the front doors, in the open. Since completing the active assailant readiness training, I’ve carried the wallet-size summary resource you provided in a badge holder to work every day. I didn’t have the card with me in this situation, and I didn’t need the card to tell me that being out in the open was a BAD IDEA, but remembering the phrasing on the card allowed me to quickly and concisely explain to the group that we needed to find cover and concealment, since the robber would almost certainly be exiting the nearby front doors of the store. Some of the customers got in their cars and left. The cashier, my wife, and the man who had alerted us to the situation hid behind some cars, and we could still see the front entrance, though from a sharp angle.

Since we were some distance away from the danger at this point, and were near a busy multi-lane city street, I asked if anyone had a phone so that we could dial 911. The man who had alerted us had his phone in his hand. He dialed. While he was on the phone with the 911 operator, the robber exited the store and took off running toward the other side of the parking lot, away from the main road, and then continued running up a side-street. We were able to relay a detailed description of the robber’s clothing, build, approximate height, the fact that he was carrying what appeared to be a white, plastic bag, and the direction of his travel until he left our sight. Everyone was noticing and describing different details.

The police were there within maybe 3 minutes or a little less. Lots of cars, K-9 units, etc. They didn’t catch him that day, but nobody got hurt. I was able to stay calm, I believe in large part because of the confidence your training has given me. And I think my demeanor and confidence in the situation helped the other people I was with to keep their heads in this dangerous situation.


With many thanks to you and your team,

Nathan 

PHR, SHRM-CP, ASQ CSSGB

HR Processes Manager


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